Access
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These are the Clinic's access standard figures for the last 12 months. If you have any questions please call the surgery. |
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Oct-25 |
Nov-25 |
Dec-25 |
Jan-26 |
Feb-26 |
Mar-26 |
Apr-26 |
May-26 |
Jun-26 |
Jul-26 |
Aug-26 |
Sep-26 |
|
Calls to surgery |
1728 |
1516 |
1702 |
1592 |
1291 |
1690 |
1427 |
1446 |
1547 |
1589 |
1510 |
1761 |
|
Calls answered within 2 minutes |
1618 |
1442 |
1606 |
1512 |
1243 |
1610 |
1366 |
1365 |
1485 |
1518 |
1418 |
1702 |
|
% of calls answered within 2 minutes |
93.63 |
95.12 |
94.36 |
94.97 |
96.28 |
95.27 |
95.73 |
94.4 |
96 |
95.53 |
93.91 |
96.65 |
|
Calls abandoned |
109 |
74 |
95 |
80 |
48 |
80 |
61 |
81 |
62 |
69 |
90 |
59 |
|
% of calls abandoned |
6.31 |
4.88 |
5.58 |
5.03 |
3.72 |
4.73 |
4.27 |
5.6 |
4 |
4.34 |
5.96 |
3.35 |
|
Items via prescription |
7434 |
6654 |
6931 |
6939 |
6639 |
7421 |
7051 |
7221 |
7493 |
7463 |
6820 |
7229 |
|
Referrals made |
139 |
172 |
183 |
158 |
149 |
196 |
149 |
162 |
148 |
173 |
157 |
128 |
|
Med3 issued |
31 |
24 |
22 |
25 |
27 |
27 |
18 |
16 |
28 |
25 |
27 |
37 |
|
Administrative communications |
221 |
220 |
228 |
214 |
213 |
265 |
258 |
98 |
165 |
75 |
193 |
225 |
|
Text messages sent and received |
752 |
530 |
634 |
556 |
544 |
694 |
453 |
403 |
446 |
379 |
757 |
868 |
|
Digital requests |
161 |
146 |
215 |
212 |
189 |
174 |
133 |
135 |
131 |
133 |
135 |
158 |