Access
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Access Standard Figures |
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These are the Clinic's access standard figures for the last 12 months. If you have any questions please call the surgery. |
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May-25 |
Jun-25 |
Jul-25 |
Aug-25 |
Sep-25 |
Oct-25 |
Nov-25 |
Dec-25 |
Jan-26 |
Feb-26 |
Mar-26 |
Apr-26 |
|
Calls to surgery |
1468 |
1701 |
1606 |
1449 |
1942 |
1728 |
1516 |
1702 |
1592 |
1291 |
1690 |
1427 |
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Calls answered within 2 minutes |
1404 |
1563 |
1530 |
1359 |
1787 |
1618 |
1442 |
1606 |
1512 |
1243 |
1610 |
1366 |
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% of calls answered within 2 minutes |
95.64 |
91.89 |
95.27 |
93.79 |
92.02 |
93.63 |
95.12 |
94.36 |
94.97 |
96.28 |
95.27 |
95.73 |
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Calls abandoned |
67 |
138 |
76 |
89 |
155 |
109 |
74 |
95 |
80 |
48 |
80 |
61 |
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% of calls abandoned |
4.56 |
8.11 |
4.73 |
6.14 |
7.98 |
6.31 |
4.88 |
5.58 |
5.03 |
3.72 |
4.73 |
4.27 |
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Items via prescription |
7260 |
6854 |
6883 |
6528 |
7058 |
7434 |
6654 |
6931 |
6939 |
6639 |
7421 |
7051 |
|
Referrals made |
168 |
152 |
169 |
132 |
162 |
139 |
172 |
183 |
158 |
149 |
196 |
149 |
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Med3 issued |
24 |
20 |
23 |
20 |
23 |
31 |
24 |
22 |
25 |
27 |
27 |
18 |
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Administrative communications |
105 |
189 |
55 |
199 |
232 |
221 |
220 |
228 |
214 |
213 |
265 |
258 |
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Text messages sent and received |
353 |
528 |
520 |
407 |
1095 |
752 |
530 |
634 |
556 |
544 |
694 |
453 |
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Digital requests |
140 |
145 |
147 |
151 |
167 |
161 |
146 |
215 |
212 |
189 |
174 |
133 |